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Privacy Policy

Shipping & Delivery Policy

 

Local Delivery

 

Balloons with Tunes offers local delivery for all personalized balloon basket orders.

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Delivery Scheduling

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  • Orders placed before 12:00 PM → Eligible for same-day delivery

  • Orders placed after 12:00 PM → May still qualify depending on production and delivery availability

  • Delivery confirmation will be communicated after order recvie.

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Delivery Times

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  • 9:00 AM – 6:00 PM

  • 7 Days a Week

  • Closed on Christmas Day

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Delivery Requirements

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Customers must provide accurate delivery details, including:

  • Recipient name

  • Full delivery address

  • Contact phone number

  • Preferred delivery date

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Recipient Availability

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  • If the recipient is unavailable, the delivery may be left in a safe and accessible location.

  • Optional audio devices may be included so recipients can hear their personalized song upon receiving the gift.

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Delivery Limitations

 

Delivery timing may be affected by:

  • Severe weather

  • Traffic conditions

  • Safety concerns

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Refund & Returns Policy

 

General Policy

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Because each product is custom-made and personalized, refunds are limited.

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Cancellations

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  • Orders can be cancelled before production begins.

  • Once customization or song creation has started, cancellation may no longer be possible.

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Custom Song Orders

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  • Personalized songs are non-refundable once production begins.

  • Minor revisions may be offered at our discretion.

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Damaged Items

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If an order arrives damaged, customers must contact us within 24 hours with:

  • Photos of the damaged item

  • Order details.

  • We will assist promptly.

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Satisfaction Commitment

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We aim for 100% customer satisfaction and will work with you to resolve any concerns whenever possible.

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Song Ownership & Licensing Policy

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Song Ownership & Usage

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Personalized songs created by Balloons with Tunes are intended for personal enjoyment and gifting.

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Personal Use Allowed

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Customers may:

  • Share songs with family & friends

  • Use songs for personal celebrations

  • Store and replay songs indefinitely

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Commercial Use Restrictions

 

Songs may not be:

  • Resold

  • Redistributed

  • Used commercially without written permission

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Creative Rights

 

Balloons with Tunes retains all rights to:

  • Production methods

  • Composition structures

  • Creative processes used to create personalized songs

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Accessibility Policy

 

Accessibility Commitment

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We are committed to offering an inclusive online experience to all customers.

Website Accessibility

Standards

 

We strive to:

  • Use clear, readable text

  • Maintain simple and intuitive navigation

  • Provide accessible form designs

  • Support screen readers where possible

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Customer Support

 

If customers require help placing orders or completing song details, they can contact us directly for assistance

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